SMS consent and any phone numbers collected or captured for SMS purposes will not be shared, sold, or disclosed to any third parties, or to any other individual, for any type of marketing or affiliate marketing purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
WHO WE ARE
Summit Mold Remediation provides mold inspection, mold remediation, indoor air quality testing, and related property services in Raleigh, North Carolina and the surrounding Triangle area. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote or inspection, or use our services. By using our website or services, you agree to the practices described in this policy.
INFORMATION WE COLLECT
Information you provide to us. When you request a free quote, book an inspection, complete a form, leave a review, or contact us, we may collect your name, email address, phone number, and service or mailing address; details about your property and the mold or moisture issue you are dealing with; photos, documents, or messages you send us; and payment-related details needed to complete a transaction.
Information collected automatically. When you visit our website, we automatically collect certain information through cookies and similar technologies, including your IP address, browser type, device information, the pages you view, the links you click, and the date and time of your visit.
Information from third parties. We may receive information about you from advertising and analytics partners, lead-referral services, review platforms, and, where you ask us to work with them, real estate agents, property managers, or insurance representatives involved in your project. We combine this with the information above to better serve you.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
SMS & TEXT MESSAGING CONSENT
If you provide your mobile number and opt in, for example, through a form on our website or by giving consent over the phone, you agree to receive text messages from Summit Mold Remediation related to your service. These may include appointment confirmations and reminders, scheduling and job updates, technician arrival notices, follow-ups, quotes, account notifications, and occasional offers where you have consented.
Phone numbers collected for SMS purposes are used solely to communicate with you and are never shared or sold to third parties for marketing.
COOKIES & TRACKING TECHNOLOGIESO
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the performance of our marketing. We may also use third-party analytics and advertising services, such as Google Analytics, that set their own cookies. You can control or disable cookies through your browser settings, although some parts of the site may not function properly if you do.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share information only in the following limited circumstances:
PROJECT PHOTOS & DOCUMENTATION
We routinely photograph work areas before, during, and after remediation for quality control, documentation, and warranty purposes. We may also use these images in our gallery, on our website, or in marketing materials. When we do, we do not include your name, street address, or other identifying details unless you give us permission. If you would prefer we not use photos from your property in any marketing, let us know and we will honor that request.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices or content of those sites, and we encourage you to review the privacy policy of any third-party site you visit.
DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain personal information for as long as needed to provide our services, maintain business and transaction records, support warranty and clearance documentation, resolve disputes, and comply with our legal obligations. When information is no longer required, we take steps to delete or de-identify it.
YOUR PRIVACY RIGHTS & CHOICES
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of certain uses (for example, under the California Consumer Privacy Act, where applicable). You may:
We will respond to verified requests as required by applicable law, and we will not discriminate against you for exercising these rights.
CHILDREN'S PRIVACY
Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
DO NOT TRACK
Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, our website does not currently respond to them differently. You can still manage cookies and tracking through your browser settings.
CHANGES TO THIS POLICY
We may revise this Privacy Policy at any time. When we do, we will update the "Last updated" date at the top of this page. Changes are effective as soon as they are posted, and your continued use of our website or services constitutes acceptance of the revised policy.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
